A widely publicized study by the FCC on users’ perceptions of their broadband speeds (.pdf) found that 80 percent don’t even know what those speeds are supposed to be.
Also, a clear majority believe that the broadband provider should always “deliver the promised speed” — they clearly don’t know that the contract they signed but did not read merely promises a “best effort”.
Only a third of cell phone customers are pleased with the price and speed they get, though a majority are happy with the cell phone as a phone.
It is not clear at this time how or whether the survey will influence FCC policy.
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